Starting on 15 June, Some of Face-to-Face Tax Services Are Opened Again

JAKARTA. The Directorate General of Taxes (DGT) reopens face-to- face taxation services in from 15 June, 2020. Previously, the tax authority ceased face-to-face taxation services since 16 March, 2020, to dampen the spread of Corona Virus Disease2019 (Covid-19), including services such as VAT Refund service for foreign tourists.

However, not all face-to-face tax administration services operate again. Taxation services such as registration of Tax ID Number (NPWP), submitting Tax Return, requesting validation of BPHTB (Fee for acquisition of right of land and building) Tax Payment Slip (ASP), EFIN activation, and VAT Refund can still be done electronically.

For VAT Refund service, it still has to be done electronically, by sending documents such as a photo of the identity page on the passport, boarding passes departing from Indonesia, invoices and tax invoices for purchase of luggage, and photos of luggage to the Airport Restitution Implementation Unit (UPRPPN Airport), a place of departure for the foreign tourist via email. 

Read: Here is The Procedure for Reporting Government-Borne Tax Incentive

The decision to open the face-to-face taxation service, as stated by DGT in its written statement. The reactivation of the direct taxation service is carried out, in line with the government's move to start a program of adapting new habits, or what is often called the new normal.

While other taxation services can be done face-to-face by paying attention to health protocols, such as maintaining a safe distance to the obligation to use masks, face shields, gloves and avoiding physical contact. 

For consulting services, DGT recommends taxpayers to do it online. However the service can be done offline by making an appointment in advance by telephone, or other communication channels.