DGT Temporarily Stops Offline Services Throughout Tax Offices

Monday, 16 March 2020

DGT Temporarily Stops Offline Services Throughout Tax Offices

JAKARTA. The Directorate General of Taxes (DGT) removed administrative services at Integrated Service Centers (Tempat Pelayanan Terpadu/TPT) in all Tax Offices (Kantor Pelayanan Pajak/KPP) from March 16 to April 5, 2020. This policy was adopted in order to respond to the widespread corona virus outbreak in Indonesia.

Accordingly, all administrative services are now being diverted through the electronic system or through the page. Including for the purposes of filling Annual Tax Return (Surat Pemberitahuan/SPT) and periodic tax return (SPT Masa), can use eFiling application.

Meanwhile, for consultation, taxpayers are still able to contact the Account Representative (AR) through telephone services, email, chat and other communication channels such as social media. This was stated by DGT through its written statement on Sunday (3/15).

Also Read: Rain Tax, Flood Control Fiscal Instrument?

However, not all taxation services can be transferred to the electronic system. Related to the refund facility of Value Added Tax (VAT/Pajak Pertambahan Nilai/PPN), it still must be done at the counter available at the airport.

DGT hopes that this policy can reduce interactions so as to block up the spread of the corona virus. Previously, the government suggest that people should minimize activities outside home and limit social interaction.

In addition, the government has also issued a number of fiscal policies related to efforts to mitigate the impact of the corona virus. Including, the granting of both fiscal and non-fiscal incentives to a some certain industries, such as Income Tax (Pajak Penghasilan/PPh) Article 21 and 25 facilities is borne by the government, reduction of Income Tax Article 22 , and relaxation of the provision of preliminary restitution. (ASP)

Selain itu, pemerintah juga telah mengeluarkan sejumlah kebijakan fiskal yang terkait dengan upaya mitigasi dampak virus corona. Diantaranya, pemberian insetif fiskal maupun non fiskal kepada sejumlah industri, seperti fasiliast Pajak Penghasilan (PPh) Pasal 21 dan 25 ditanggung pemerintah, pengurangan PPh Pasal 22 impor, hingga relaksasi pemberian restitusi pendahuluan. (ASP/ken)


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